Continuous Improvement & AI Intelligence Automation Lead

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary

We are seeking a hands-on Continuous Improvement & AI Intelligence Automation Lead to lead enterprise process optimization and intelligent automation initiatives across Trulioo, as part of the Transformation Office, which drives enterprise-wide continuous improvement, scalable operating models, and intelligent automation initiatives across the organization.

This role sits at the intersection of operational excellence, process redesign, and automation execution. You will identify inefficiencies, redesign workflows, embed continuous improvement methodologies, and implement automation and AI-driven solutions that enable scalable growth.

You will act as the front gate for continuous improvement and automation initiatives, partnering with business leaders, architects, and engineering teams to intake opportunities, build ROI-driven business cases, and deliver measurable operational impact.

This position requires strong analytical capability, technical fluency in automation technologies, and the ability to balance strategic roadmap ownership with hands-on execution.

This will be a full-time, permanent position, preferably working out of the Vancouver office on a hybrid model (3 days per week in the office). However, this role could be done remotely for the right candidate.

What You’ll Be Doing

Continuous Improvement & Operational Excellence

Lead enterprise-wide continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
Map current-state processes across Operations, Customer Success, Compliance, Sales, Finance, and Engineering
Identify inefficiencies, bottlenecks, risk exposures, and scalability constraints
Redesign and standardize workflows to improve cycle time, quality, cost efficiency, and compliance
Establish KPIs and operational dashboards to measure sustained performance improvements
Build a culture of continuous improvement through workshops, training, and structured problem-solving

Automation Strategy & Roadmap

Define and evolve a clear automation strategy aligned with operational excellence objectives
Develop and maintain a value-driven roadmap prioritizing initiatives based on ROI, risk reduction, and scalability impact
Ensure automation initiatives support broader process redesign rather than automating broken workflows
Continuously reassess priorities based on performance insights and changing business needs

Opportunity Identification & Business Case Development

Partner with functional leaders to identify automation and process improvement opportunities
Assess automation feasibility across rules-based, data-intensive, and AI-augmentable workflows
Develop ROI-driven business cases, including cost savings, productivity gains, quality improvements, and risk mitigation
Present data-backed recommendations to leadership for funding and prioritization

Automation & AI Delivery Leadership

Lead multiple concurrent automation initiatives from discovery through deployment
Oversee delivery teams implementing automation and AI-enabled solutions
Drive implementation of automation tools such as UiPath, Automation Anywhere, Blue Prism, Celonis, or Power Automate
Expand capabilities into AI-enabled automation, including intelligent document processing, predictive analytics, and emerging agentic AI use cases
Establish governance standards for automation lifecycle management, documentation, monitoring, and scalability
Ensure alignment with enterprise architecture, security, a